We offer free returns or exchanges within 14 days of purchase. You can either return your product for different one, or get a full refund - no questions asked!

Notes:

  • Discounted or sale items are final and cannot be returned or exchanged
  • Returned items must have all their original tags attached and must be returned in their original packaging.
  • Returned items must have no visible signs of wear or use.

To initiate a return or exchange, please complete the following steps:

Contact us:  Send us an email with your return request. Please supply the following information:

  • Your name.
  • The invoice number.
  • The reason for wanting to replace or return the product. (This is only required so that we understand your concerns and can improve our customer offering).
  • Your contact details and telephone number.
  • Your collection address.

We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will refund you with the full purchase price of the product within 10 working days.

Exchanges

Exchanges can only be made within 14 days of receipt of the original product. Exchanges can only take place where there is a variant of the exact same product, and if such a variant is available. In all cases you will have to return the product to Karo and you will be responsible for the associated freight costs.

On receipt of the product, we will inspect the product to validate your return. Once validated, we will exchange the product with it’s variant and dispatch this to you at our cost.

Not what you ordered

If we accidentally deliver the wrong product to you, or if the product is not as described on our website, please notify us within 7 days of purchase and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or refund you the full purchase price within 10 working days of the return.

If the product is missing any accessories or parts, you will need to follow the process set out below.

Products damaged on delivery or missing parts

Should a product be damaged or missing any parts or accessories at the time of your receipt, you must notify us within 7 days by contacting us on 011 392-6803 (normal office hours), or send us an email or use our online chat –  www.karo.co.za (normal office hours).

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will repair the product as soon as possible and return it to you at no charge. If parts are missing from the product, we may, at our sole discretion, send you the missing parts.

Disclaimer

This Return Policy forms part of the Karo Manufacturing’s Terms and Conditions. Words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.